Effective Date: November 11, 2025
Roe Counseling (“we,” “our,” or “practice”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard information through our website, including the secure client portal and contact forms.
We collect personal information you provide via our contact form or secure portal, including your name, date of birth, phone number, email address, and any information included in messages. This may include protected health information (PHI). Additionally, we may collect usage data from Google Analytics, such as website interactions and navigation patterns.
The information we collect is used to respond to inquiries submitted via the contact form, facilitate appointment scheduling through our secure client portal, and analyze website traffic to improve the user experience.
We maintain administrative, technical, and physical safeguards to protect your personal and health information in accordance with HIPAA regulations. Contact form submissions containing PHI are stored securely and accessed only by authorized personnel. We do not sell or share your personal or health information with third parties, except as required by law or for treatment, payment, or healthcare operations. Google Analytics data is anonymized and used solely for website improvement purposes.
All online communications through our website and client portal are encrypted and secure. However, please note that emails and other electronic communications may carry a small risk of unauthorized access despite our security measures.
You have the right to request access, correction, or deletion of your personal information. For inquiries regarding your data or HIPAA rights, please contact Alexandra Roe, LCPC, at Roe Counseling [hello@roecounseling.com].
We may update this Privacy Policy periodically, and the most recent version will be posted on this page with the effective date.